The City of Detroit forces customer to pay to upgrade their plumbing to accommodate a smart water meter. That's right--you have to pay a plumber if your current plumbing, which works just fine with an analog water meter--won't accept a smart meter. What if you can't afford a plumber?
In this case, the woman's water was shut off without notice, leaving her and her family of small children without water for 2 weeks. The city didn't give a damn, and once she finally found out what the problem was, forced her to hire a plumber to install new pipe. He installed plastic pipe, she called the city, they told her she had to use metal pipe. No sense telling her that the first time around. Then the city told her they wouldn't come out for another week.
She called Channel 7, and suddenly the city found the time to come out.
Read Channel 7 story.