- They know if you opened it.
- It's to determine whether or not you are going to be a "hard case."
- Despite what the email says, DTE does in fact know whether you opened it and what you said. How do we know this. We asked the survey company. So much for "privacy"!
Here's the survey:
Thank you for being a valued DTE Energy customer. Your feedback is very important to us as we strive to improve your customer experience. We invite you to provide your opinion about your recent experience with DTE Energy.
Market Strategies International, an independent public opinion research company headquartered in Livonia, Michigan, has been contracted by DTE Energy to administer this survey. This survey is strictly for research purposes and is not connected with sales in any way. Your individual responses will remain confidential and will be combined with the responses of other customers for analysis purposes.
Thank you for your time. Your feedback is key to evaluating and improving DTE Energy's performance.
The survey should take about 10 minutes to complete. Please click the following link to participate in the study:
Market Strategies International is committed to protecting your privacy.